Shipping and Delivery

Loti Labs Shipping Protection is our own in-house program. We no longer use Route. It’s an optional add-on at checkout that covers your order against loss, theft, or damage in transit.

If something goes wrong, you file the claim directly with our team, with no third-party claim process. Approved claims are resolved with a replacement at no charge (subject to availability) or store credit for the affected items, and most claims are reviewed within 2 business days.

Carrier delays, an incorrect address entered at checkout, refused deliveries, and orders that haven’t shipped yet are not covered. Read the full policy at Loti Labs Shipping Protection.

If you added Loti Labs Shipping Protection at checkout, email [email protected] with:

• Your order number and tracking number
• Whether the package was lost, stolen, or damaged
• For damage: clear photos or video of the item and the packaging

For a package marked delivered that you didn’t receive, claims can be filed from 5 to 30 days after the delivery date. Damage claims must be filed within 30 days of delivery. Approved claims are resolved with a replacement or store credit.

No protection on the order? Email us anyway with your order number and we’ll help where we can. Full details: Shipping Protection policy.

We ship via USPS and UPS. We don’t offer FedEx at this time.

If you’re in a remote area with limited carrier coverage, reach out to us at [email protected] and we’ll see what we can work out for you.

We ship domestic orders by USPS and UPS:

• USPS Ground Advantage: estimated 3 to 8 business days (free on orders over $99)
• USPS Priority: estimated 3 to 5 business days
• USPS Express: estimated 1 to 2 business days (often overnight, not guaranteed)
• UPS Ground: estimated 2 to 7 business days depending on your location
• UPS 3 Day Select: estimated 3 business days

USPS Ground Advantage is the service that replaced First Class. For USPS Express orders, we get your package to the post office before 2 PM EST to maximize the chance of next day delivery. At this time we do not ship internationally.

All orders ship from our fulfillment center in Florida.

Delivery times are carrier estimates and can vary:

• USPS Express: 1 to 2 business days (often overnight)
• USPS Priority: 3 to 5 business days
• USPS Ground Advantage (replaced First Class): 3 to 8 business days
• UPS 3 Day Select: 3 business days
• UPS Ground: 2 to 7 business days depending on your location

Once your package is with USPS or UPS, we can’t control their timelines, but we do our best to get orders out quickly.